At Sky Store, we want you to love your purchase. If you're not satisfied, you may be eligible to return certain items within 30 days of receiving your order.

1. Eligibility for Return

You may return ready-to-ship items under the following conditions:

• Return request is made within 30 days of delivery

• Item is unused, unworn, and in original condition

• All original tags, labels, and packaging are included

• Proof of purchase (order confirmation or receipt) is provided

2. Items Not Eligible for Return

The following items are non-returnable:

• Custom or made-to-order leather products

• Products marked as final sale

• Items that show signs of wear, damage, or alteration

• Returns requested after 30 days of delivery

3. How to Initiate a Return

To request a return:

1. Email us at contact@sky-store.us with:

   • Your order number

   • Reason for return

   • Photos (if the product is damaged or incorrect)

2. We’ll respond with return instructions and the appropriate return address.

3. Once we receive and inspect the item, we will notify you of approval or rejection.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or sent in error.

• We recommend using a trackable shipping method and keeping proof of postage.

5. Exchanges

We currently do not offer direct exchanges. If you'd like a different size or item, please return the product (if eligible), and place a new order separately.

6. Refunds After Return

If your return is approved:

• We will issue a refund to your original payment method

• Please allow 5–7 business days for the refund to appear in your account

7. Damaged or Incorrect Items

If you received a damaged or incorrect item:

• Contact us within 3 days of delivery

• Provide photos of the item and packaging

• We will send a replacement or offer a full refund at no extra cost

8. Need Help?

If you have any questions or need help with a return, reach out to us at:

Sky Store
Email: contact@sky-store.us